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Hosted by the Ross Executive User Committee (EUC), a group of leaders from some of the most active Ross ERP customer companies, this three-day Special Interest Groups (SIG) event will be jammed packed with sessions designed to provide attendees with industry-leading insight into strategies, trends, and technology related to Ross ERP and their specific industries. See the ABOUT tab for more details.
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Tuesday, November 15 • 2:05pm - 3:00pm
Getting the Most Out of Support

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Meet your Ross ERP support team and learn how they work together to solve your issues efficiently and effectively. We’ll review coverage offerings, escalation processes, and the ins and outs of the customer portal.  We’ll also discuss how you can help us help you best,  and we’ll review the key indicators we use to measure performance .


Speakers
avatar for Liliana Uribe

Liliana Uribe

Sr. Manager, Customer Support, Ross ERP, Aptean
Liliana has been with Aptean since 2000. She brings experience in Manufacturing, IT management,  Business Consulting and Project Management.  She has grown within the Ross ERP organization, starting as a junior support analyst moving to Apps Team lead, NA manager and now managing our Global Ross ERP Support Team, Apps & Tech, with teams in NA, EMEA and our CoE. She also oversees the Technical Services Team. Liliana has a BS in... Read More →


Tuesday November 15, 2016 2:05pm - 3:00pm
Ellington B Loews Atlanta

Attendees (18)